A Great Way To Lose Customers!

A great way to lose customers is to make them tell you when something is wrong. That makes them wonder if they should try your competition-a condition you never want to occur. An example we can all relate to is in a hotel. The problem with most … [Read more...]

A Bit of Nonsense in Inc. Magazine

Attached is a link to a bit of nonsense about turnarounds written today in Inc. Magazine. You can also read my response to the author, who is a CEO and should know better! http://goo.gl/Za0qo   … [Read more...]

Weighing In, The Wisconsin State Teachers Union Controversy

Lots of people want to blame the union for the pickle Wisconsin is in. They say that the union is responsible for the out-of-control costs associated with pay and benefits. I say poppycock! You can’t blame the union alone for that mess. It takes … [Read more...]

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