R E V I E W S F O R
The $10 Million Dollar Employee: When your most toxic liability meets your most important customer
“Steven gives you ‘no-nonsense’ advice that, when applied, will virtually guarantee business success. Everyone has encountered both great and lousy employees, but Steven removes all doubt about the total impact on the bottom line of each type. This book is engaging, fun to read, and packed with wisdom.”
Peter A. Land, MS, CSP, CMC, CPCM, Peter A. Land Associates, Inc.
“With elegant crispness, Blue hits the (employee) balance sheet nail squarely on the head; grow the golden assets and fire the toxic liabilities with haste. Build the company with golden human assets.”
Bud Baechler
“Everything you always knew and sometimes forget to practice describes the lessons or reminders in this book. A must read for all who care about how their company takes care of their customers.”
Tom O. Severson, Severson Oil
“Steve hits you right between the eyes. I was uncomfortable reading the book because his message hits home. Yes we should make changes but there a lot of factors to consider.”
Jerry Papenfuss, Owner, The Result Radio Group
“Steve Blue has it right. Beautiful spaces are nice but if the people in those places don’t treat us well, we focus on that experience and not on the gleaming space. It pays to remember that as far as our visitors and customers are concerned, every employee IS the organization. The corollary to this is that as leaders we must treat our own staff well. It is hard, if not impossible, to recover some gold from a thoroughly toxic person—better to avoid creating toxic people in the first place.”
Judith A. Ramaley
“If your organic growth is not what you want it to be, or your customer service appears to work near a revolving door, then this is the book for you. In The $10 Million Dollar Employee, Super CEO Steve Blue makes a strong case through straight talking examples and the top 5 reasons these toxic employees exist in your organization. This book will bring the problem to focus and move you to take action. No organization can afford to ignore this age-old problem and Steve Blue gives you the tools to fix it, now.”
Craig W. Porter, General Manager, PlastiCert, Inc.
“The $10 Million Dollar Employee” is an entertaining read with a very serious business message woven throughout the story. You will benefit from Super CEO Steve L Blue’s good business sense, and just good sense. His advice on “toxic employees” and “golden assets” will be helpful to any organization with employees. You will find yourself nodding in agreement as you turn each page.
Robert J. Schrupp, President/Founder, Therapy Network, Inc.
“A quick read with a big message. Steve drives home the fact that as CEO’s we must understand that our employees are the windows to our company. After reading this it is critical that we identify our toxic employees and get rid of them. At the same time we need to reap recognize and reward our $10 million dollar people.”
Tom Wynn, President/CEO, Peerless Chain Company
“Through Steve’s entertaining, vivid and realistic stories, he has captured the importance of a CEO to recognize their responsibility in assuring a culture of “ultimate service to the customer” while not allowing this culture to be undermined by a single employee. Leaders in business must realize how destructive just one “toxic” employee can be and must react to this toxicity by eliminating it no matter how difficult it will be. Toxic behavior spreads and eats away at the foundation of a business all the while building an army of disgruntled and former customers which will destroy a business bottom line if left unattended. A leader must take charge by eliminating a toxic employee and embrace the $10 million dollar employee and all that he/she represents to your organization. It is imperative in the dynamic global workplace we live in today.”
James Johnson, President , Minnesota State College Southeast Techical
“As luck would have it I read the $10M Employee while on a business trip. It was amazing to see many of the exact personalities come through in customer service, from the King Kong I encountered at the airline desk to the Edith I dealt with trying to schedule a shuttle. Each experience made me chuckle, but then I realized that without heeding Steve’s advice my business could end up with the same lack of customer service. Making sure my team is focused on providing Valter-like customer service is of the utmost importance to the success of my business.”
Mike Kreiling, SPHR, Express Employment Professionals
“An insightful quick read that zeroes in on a problem all companies share. The realization that no matter how hard you try, you cannot rehabilitate the toxic employee. We have all tried. We need to remove them before they cost us that order, customer, or deal and focus our energy on elevating our golden assets.”
Jerry Grochowski, Vice President Operations-Winona, Hal Leonard Corporation
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