I was watching the French President Sarkozy addressing the European Union about the debt crisis today. He seemed very confident that he knew what he was doing and had all the answers. I couldn't help but think about other President's of countries … [Read more...]
A Great Way To Lose Customers!
January 17, 2012 By
A great way to lose customers is to make them tell you when something is wrong. That makes them wonder if they should try your competition-a condition you never want to occur. An example we can all relate to is in a hotel. The problem with most … [Read more...]
Airline Flight Crews Running Amok-Bet That Makes You Feel Good!
January 8, 2012 By
I was flying from Rio De Janeiro to Atlanta on a Delta flight not long ago. On the afternoon of the flight it was threatening rain. Sure enough, at 5 PM it started raining. The flight was at 10:45 and under normal conditions, leaving the hotel at … [Read more...]
Triple Profits
January 3, 2012 By
2012 should be the year you triple profits. And you can do it. In fact, the way the economy is headed (I believe we will see a recession in 2012), you can't afford not to do it. But most of the things you might do are expensive, and risky. You … [Read more...]
A Bit of Nonsense in Inc. Magazine
December 30, 2011 By
Attached is a link to a bit of nonsense about turnarounds written today in Inc. Magazine. You can also read my response to the author, who is a CEO and should know better! http://goo.gl/Za0qo … [Read more...]
Fedex Delivery Goes Terribly Wrong-and Your Company Is Next
December 23, 2011 By
In case you haven't seen it, watch this video about Fedex's most toxic employee- http://goo.gl/3fnDa. This idiot tossed a customer's computer monitor over a fence and shattered it to pieces. Someone got it on video and posted on youtube. And thanks … [Read more...]
Are you prepared to enter 2011?
December 15, 2010 By
The end of the year is fast approaching. Maybe you’ve had a strong year profit-wise; maybe you haven’t. Now is the time to think about 2011 and what you will do to change things in order to make it a better year than 2010. Maybe you’ve had an … [Read more...]
Warning Signs of a Burnaround
March 3, 2010 By
My best-selling book, Burnarounds, shows businesses how to unlock their true earning potential and the double digit profit code. To do that, I provide a framework that helps you identify and eliminate the most common ailments of struggling or … [Read more...]
How do you sell small business profitability?
February 4, 2010 By
In my last post, I began a series of questions that many company executives ask of me regarding leadership. I would like to continue that topic in February and encourage you to maximize your profitability with a few more tips I’ve gained in my … [Read more...]
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