Are you like Presidnet Sarkosy?

February 6, 2012 By

I was watching the French President Sarkozy addressing the European Union about the debt crisis today. He seemed very confident that he knew what he was doing and had all the answers. I couldn't help but think about other President's of countries … [Read more...]

Filed Under: business management, business speaker, CEO, grow business, grow small business, leadership, professional speaker, profit, sales

A Great Way To Lose Customers!

January 17, 2012 By

A great way to lose customers is to make them tell you when something is wrong. That makes them wonder if they should try your competition-a condition you never want to occur. An example we can all relate to is in a hotel. The problem with most … [Read more...]

Filed Under: business management, business speaker, CEO, Employee tactics, grow business, grow small business, international business, leadership, professional speaker, profit, sales, small business profit, SuperCEO Minute, turnaround, union

Losing Your Business Is Like Gaining Weight

January 16, 2012 By

Most people gain weight slowly. Some don't even notice because they don't watch it carefully. On average, I read people gain about a pound a year starting in their 40's and then next thing you know-seemingly overnight, they have gained 20 pounds by … [Read more...]

Filed Under: business management, business speaker, CEO, grow business, grow small business, international business, leadership, professional speaker, profit

Airline Flight Crews Running Amok-Bet That Makes You Feel Good!

January 8, 2012 By

I was flying from Rio De Janeiro to Atlanta on a Delta flight not long ago. On the afternoon of the flight it was threatening rain. Sure enough, at 5 PM it started raining. The flight was at 10:45 and under normal conditions, leaving the hotel at … [Read more...]

Filed Under: business management, business speaker, CEO, grow business, grow small business, international business, leadership, professional speaker, profit, sales, SuperCEO Minute Tagged With: , , , , , , , , , , , , , ,

A Bit of Nonsense in Inc. Magazine

December 30, 2011 By

Attached is a link to a bit of nonsense about turnarounds written today in Inc. Magazine. You can also read my response to the author, who is a CEO and should know better! http://goo.gl/Za0qo   … [Read more...]

Filed Under: business management, business speaker, CEO, Employee tactics, grow business, grow small business, international business, leadership, professional speaker, profit, sales, small business profit, SuperCEO Minute, turnaround, union Tagged With: , , , , , , , , ,

Fedex Delivery Goes Terribly Wrong-and Your Company Is Next

December 23, 2011 By

In case you haven't seen it, watch this video about Fedex's most toxic employee- http://goo.gl/3fnDa. This idiot tossed a customer's computer monitor over a fence and shattered it to pieces. Someone got it on video and posted on youtube. And thanks … [Read more...]

Filed Under: business management, business speaker, CEO, grow business, grow small business, leadership, professional speaker, profit, sales, SuperCEO Minute, Uncategorized Tagged With: , , , , , , ,

Who Owns Your Customer?

June 15, 2011 By

The problem with most hotels (and most other businesses too) is no one “owns” the customer after the check-in. Sales may own the customer before, and the front desk may own the customer while he is checking in. But afterwards no one seems … [Read more...]

Filed Under: professional speaker Tagged With: , , , ,

Contact Steve about your next event

March 24, 2011 By

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Filed Under: business speaker, professional speaker
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