I was watching the French President Sarkozy addressing the European Union about the debt crisis today. He seemed very confident that he knew what he was doing and had all the answers. I couldn't help but think about other President's of countries … [Read more...]
A Great Way To Lose Customers!
January 17, 2012 By
A great way to lose customers is to make them tell you when something is wrong. That makes them wonder if they should try your competition-a condition you never want to occur. An example we can all relate to is in a hotel. The problem with most … [Read more...]
Losing Your Business Is Like Gaining Weight
January 16, 2012 By
Most people gain weight slowly. Some don't even notice because they don't watch it carefully. On average, I read people gain about a pound a year starting in their 40's and then next thing you know-seemingly overnight, they have gained 20 pounds by … [Read more...]
Airline Flight Crews Running Amok-Bet That Makes You Feel Good!
January 8, 2012 By
I was flying from Rio De Janeiro to Atlanta on a Delta flight not long ago. On the afternoon of the flight it was threatening rain. Sure enough, at 5 PM it started raining. The flight was at 10:45 and under normal conditions, leaving the hotel at … [Read more...]
Triple Profits
January 3, 2012 By
2012 should be the year you triple profits. And you can do it. In fact, the way the economy is headed (I believe we will see a recession in 2012), you can't afford not to do it. But most of the things you might do are expensive, and risky. You … [Read more...]
A Bit of Nonsense in Inc. Magazine
December 30, 2011 By
Attached is a link to a bit of nonsense about turnarounds written today in Inc. Magazine. You can also read my response to the author, who is a CEO and should know better! http://goo.gl/Za0qo … [Read more...]
Fedex Delivery Goes Terribly Wrong-and Your Company Is Next
December 23, 2011 By
In case you haven't seen it, watch this video about Fedex's most toxic employee- http://goo.gl/3fnDa. This idiot tossed a customer's computer monitor over a fence and shattered it to pieces. Someone got it on video and posted on youtube. And thanks … [Read more...]
Why You Should Care When Your Employees Don’t
June 1, 2011 By
Toxic People Can Ruin Your Business Stop and think about the worst customer service experience you’ve ever had. Maybe you went out for an anniversary dinner and got a surly waiter who brought your expensive meal to the table, stone cold. Maybe … [Read more...]
Identify the Toxic Employee – You Don’t Have To Go Down in Flames
May 16, 2011 By
Identifying the Toxic Employee – You Don’t Have To Go Down in Flames Author Jonah Lehrer tells a gripping story about flying a Boeing 737 into Tokyo International Airport one day when flames erupted from his left engine. At seven thousand feet, … [Read more...]
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