A great way to lose customers is to make them tell you when something is wrong. That makes them wonder if they should try your competition-a condition you never want to occur. An example we can all relate to is in a hotel. The problem with most … [Read more...]
Losing Your Business Is Like Gaining Weight
January 16, 2012 By
Most people gain weight slowly. Some don't even notice because they don't watch it carefully. On average, I read people gain about a pound a year starting in their 40's and then next thing you know-seemingly overnight, they have gained 20 pounds by … [Read more...]
Airline Flight Crews Running Amok-Bet That Makes You Feel Good!
January 8, 2012 By
I was flying from Rio De Janeiro to Atlanta on a Delta flight not long ago. On the afternoon of the flight it was threatening rain. Sure enough, at 5 PM it started raining. The flight was at 10:45 and under normal conditions, leaving the hotel at … [Read more...]
A Bit of Nonsense in Inc. Magazine
December 30, 2011 By
Attached is a link to a bit of nonsense about turnarounds written today in Inc. Magazine. You can also read my response to the author, who is a CEO and should know better! http://goo.gl/Za0qo … [Read more...]
Diversify Your Business and Go Abroad in 2011
January 5, 2011 By
Even small businesses should consider diversifying and going abroad in 2011. Especially if you are a small business The Internet has made the world so much more approachable. Businesses no longer need to limit business opportunities to regions … [Read more...]
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